Privacy notice

When you use the contact form

• Your name and email address, which are required.
• Your company, phone number and the subject you selected, if you choose to give them.
• The message you write.
• The language you were reading the site in, so we reply in the same one.
• Your IP address, used only to limit how many submissions come from one source. It is not stored with your enquiry and is not used to identify you.

When you message us on Facebook or Instagram

• The messages you send us, and our replies.
• The name and profile picture Meta shows us, and an identifier Meta generates for you. That identifier is specific to our page — it cannot be used to find you anywhere else.
• Your phone number or email address only if you choose to share them with us in the conversation.
• Meta does not give us your phone number or email address automatically, and we do not try to obtain them by other means.

When you browse this website

• The page you viewed, the page or site that sent you, any campaign tag in the link, your screen width, and your browser, operating system and device type.
• Clicks on our contact buttons (WhatsApp, phone, email, booking a consultation or a demo) and whether the contact form was started and sent are counted the same way, so we know which pages lead to a conversation. These counts carry no name, number or message.
• This is counted by our own system, not by an analytics company. It sets no cookies.
• To know which link or campaign brought you, the page you arrived on, the site that sent you and any campaign tag are kept in your browser's session storage until you close the tab. They leave your browser only if you send the contact form, and then only with your enquiry.
• Your IP address is not stored. It is mixed with a value that changes every day into an anonymous code, so we can tell one visit from two, but not who you are or what you did on another day.
• Nothing is counted if your browser sends Do Not Track or Global Privacy Control.

When you email or call us

• Whatever you choose to tell us, and our correspondence with you.

• We set no cookies. Not for analytics, not for advertising, not at all. If you switch the site between light and dark, that preference is saved by your own browser and never sent to us. The campaign details described above sit in the tab's session storage and disappear when you close it.
• We load no third-party scripts. No outside analytics service, no advertising pixel, no session recorder, no social tracking. The one script that counts visits comes from our own system.
• We do not sell, rent or trade your information, and we do not share it for anyone else's marketing.
• We do not use a third-party form service. The contact form posts to our own server.
• We do not send marketing email to people who only enquired. If you write to us, you get an answer, not a mailing list.

• To reply to your enquiry and follow up on it.
• To keep a record of what was discussed, so anyone on our side who picks up your enquiry has the context.
• To prevent abuse of the contact form.

• Enquiries are stored in our own customer-relationship system, which runs on a server we control in Düsseldorf, Germany.
• Email is delivered through our own mail account on the sysmicro.net domain, not through a marketing platform.
• Access is limited to SysMicro colleagues who need it to answer you.
• Traffic to this site is encrypted in transit.

• We receive those messages into the same system that holds our other enquiries, so your conversation stays in one place.
• Meta's handling of your data on its own platforms is governed by Meta's privacy policy, not this one.
• If you would rather not use Meta's platforms, the contact form and email reach us directly.

To have your data deleted

• Email us from the address you contacted us with, or reply in the same Facebook or Instagram conversation, and ask us to delete your data.
• We will delete your enquiry record, our message history with you, and any contact details you gave us.
• We will confirm once it is done.
• We may keep a minimal record that a deletion was requested and carried out, because that is the only way to prove we honoured it.